Ruminations of a Red Dirt Hussy

November 21, 2017

Why going postal is an actual thing

Filed under: General — Vadasmaker @ 5:27 pm

Here’s what happens when you try to have your mail held.

You go to the Web address of the US Postal Service. You click on “Hold Mail.” Every browser you try says it’s a malware threat and refuses to connect. You adjust the settings. Nada. Zip. Zilch.

You call the number indicated on the Web page. You get a robot. She wants your zip. You give it to her.

She wants your address. You give it to her.

She wants your name, last name first, and she wants you to spell both. You say J-o-h- and she interrupts you and says, “I heard interval break 300 milliseconds, interval break 200 milliseconds, interval break . . .” and on and on and on. She keeps asking you to repeat it and reprimands you for not speaking clearly, then decides you’re such an imbecile you’ll just have to talk to a live person.

Oh, and would you be so kind as to complete a survey of your experience with customer care after your call?

She’s asking for it is what she’s doing. You say, Oh, hell yeah.”

She says she’ll connect you. She does.

Her robot sister comes on the line and asks you to hold for the first available representative, because, you know, they’re all busy with important callers. She doesn’t say that last part but that’s definitely what she meant.

Then she tells you your wait time is between 20 and 30 minutes.

You hang up, pour a glass of wine, and lie down with a cold tea-towel on your forehead.

Screw it. Mail is over-rated anyhow.

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