Ruminations of a Red Dirt Hussy

May 4, 2015

Why I hate Bank of Oklahoma

Filed under: General — Vadasmaker @ 5:05 pm

Be forewarned. This is a rant. Probably not funny. Probably not relevant to your life.

Part I.

I hate Bank of Oklahoma. Hate hate hate. If I could afford it, I would move my mortgage somewhere else. Anywhere else. Bumfuck, Egypt, would not be out of the question. I would move it to any place where the powers that be in that institution are not trying to drive me out of my freaking mind.

I had a mortgage for 28 years. Not once in those 28 years did a collection agency call me. Never. Ever. Jim was self-employed then, just as he is now, so the payment didn’t always reach the company on the day it was due, but it always got there within the 15-day grace period.

Here are some definitions of the term “grace period.”

  1. A provision in most loan and insurance contracts that allows payment to be received for a certain period of time after the actual due date. During this period no late fees will be charged, and the late payment will not result in default or cancellation of the loan. A typical grace period is 15 days.—com
  2. A payment grace period is the amount of time you have to make a payment after the due date and still be considered on time. For example, if your payment is due on the 5th of the month and you have a 10-day payment grace period, then you have until the 15th to make payment. On the 16th, you’ll be considered past due and will face late payment penalties.—Aboutmoney.com
  3. The time after the due date for a loan payment during which one may make the payment without any late fees or penalties. The length of the grace period depends on the loan terms, but is usually around 15 days.—www.financial-dictionary.thefreedictionary.com/grace+period

 Guess what? A grace period is stipulated in my mortgage contract. Guess what? That grace period is 15 days.

So why in bloody hell does a collection agency working on behalf of BOK make the first of many, many calls on the second day of the month, less than 24 hours after the payment was due?

Part II

Because I clearly have no power over BOK, I finally arranged to have the payment automatically sent to them the 1st of every month. Anything to keep them from calling me day after day.

So the May payment was paid on May 1. This morning, May 4 and the first business day since the payment was made, the collection agency called. I asked why. She had to give me her required spiel, the one making sure I knew about her being employed by a collection agency working for BOK and how that agency was only interested in offering “help,” I asked the caller again why she called. She looked at my account from her end and said, “Well, I see your account is current.”

“I know that,” I said. “I am looking at my bank account online right now.” There was a little back and forth, me still wondering why she called, she apparently wondering as well.

Finally, she said, “Oh! I see. There’s an $18.99 charge outstanding.” Unfortunately, she wasn’t clear on the origin of the charge. I didn’t care. I just wanted them off my back. I told her I would pay it as soon as I got off the phone.

Then she said “they”–BOK, I assume–could offer me a deal wherein the mortgage payment would be drafted from my checking account on any date I chose.

“My bank will handle it.”

Well, OK, then. But remember, I could go online to BOK’s Web site and pay the $18.99.  I could also pay by phone. For $15.

Then she wanted to know if it would be all right if the collection agency called me at any of the phone numbers on file to let me know of offers and updates.

“No.” Hell no.

I was so furious I was seeing double. I could barely breathe. I wrote a check for $18.99, got in the car, and drove the mile to their main bank. They have a slot you can drop your payments in, you know.

No. Way. In. Hell. I laugh at their slot.

I had to parallel park  in one of the six parking spaces in front of the Williams Center building. I can’t park for shit, which a woman driving by in a huge SUV very kindly pointed out. Whoever you are, thanks so much for your concern. I’m sure you had nothing better to do today than comment on my lack of parking skill. Oh, and destroy the environment with your gas- guzzling-soccer-mom SUV.

I went into Williams Center, which is nothing but a mall with a bank. I wandered until I found the tellers on the second floor. I stood in line for 17 minutes.

When it was my turn, I slid the check across the counter. “I owe this.”

The teller looked at it. “OK. What’s it for?”

“I have no idea, and I don’t care. The only account I have here is a mortgage, so I would hazard a guess that it’s related to that. I want to pay it and I want a receipt. That’s my account number on the check.”

“Do you mind if I call and find out what it’s for?”

“Please. Do call. I’ll wait here.”

She called. She was put on hold for 10 minutes. When she hung up, she said, “Apparently it’s part of a late charge from April. Or maybe March.”

“Fine. It doesn’t matter. I want you to apply it wherever it goes, and I want a receipt.” She did and I got a receipt.

Then I came home and cried for half an hour. I cried because I was frustrated. I was frustrated because I have no recourse. There is nowhere to take my frustration. I don’t begrudge them the money. I don’t blame them for wanting it on time. I’m fine with paying any late charges incurred. What pisses me off is the harassment. Call after call after call. What pisses me off is that even when I mail the payment–two blocks from the bank–so it should arrive well within the grace period, it takes a full seven days before it’s posted. What pisses me off is that during that seven days I get phone call after phone call. What pisses me of is that they blame the delay on the postal service. What pisses me off is that I get letters from freaking France in less than seven days.

And that is why I hate Bank of Oklahoma. That is why, when this mortgage is paid, I will never, ever let one penny of mine go through there. That is why, if you owe me money and you think you’re going to write me a check from your account at BOK, you’ve got another think coming.

Now. Who wants ice cream?

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5 Comments »

  1. And when I paid off a BOK mortgage, they kept sending bills I didn’t owe, along with a payment schedule for next year. That mortgage department needs some serious scrutinizing.

    Like

    Comment by Sally Bright — May 4, 2015 @ 5:11 pm | Reply

  2. Don’t even get me started on AT&T, Carol.😐

    Like

    Comment by donaldstinson — May 5, 2015 @ 6:48 am | Reply

  3. I wrote to BOK when I learned they were pulling their satellite out of the Reasor’s in Sapulpa. I told them I had been a happy member for over 10 years and had only to drive 6 blocks to bank with them in person. Since they were moving out, I would have to drive 10 miles to Tulsa Hills, which is difficult on a short lunch. I said I was disgusted with their corporate attitude and accused them of abandoning their senior members who had little recourse but to get rides 10 miles to bank.
    I told them I was yanking my money out of their bank and I hoped all the other little old ladies did the same thing.
    I moved my direct deposit to Tulsa Teachers Credit Union which has a brick-and-mortar building with drive-thrus bout 3 miles from my door.
    From that day to this, I have done business with TTCU’s Tina, the patient, smiling teller, and never looked back.
    BOK is the devil!

    Like

    Comment by pony-tale — May 5, 2015 @ 10:20 am | Reply

  4. Of course I’m willing to speak to someone. Carol Johnson, 918-561-6234. I’ll be here all of today.

    >

    Like

    Comment by Vadasmaker — May 6, 2015 @ 10:12 am | Reply

  5. Sometimes it takes a while to see things from another person’s perspective. If I were never late on a payment in my life I certainly wouldn’t want my phone ringing all day long. Its more than that though, its about respect and integrity. Doing the right thing even if nobody is looking doesn’t come as natural to some as others but it assuredly can be learned.

    Like

    Comment by Jeffery french — August 26, 2015 @ 7:32 pm | Reply


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